General event questions

How can I register for the event?

Please go to the event’s registration page and follow the prompts. Users must be logged in or create an account to be able to register for events on our website (except for New Zealand workshops).

How much is the event?

Please check the respective event page to find out the exact price. In general, premium webinars are AUD $30 ex.GST.

How can I pay?

Payment can be made by credit card (via PayPal), EFT or cheque. Please register online and choose your method of payment. A tax invoice will be generated once you complete your registration.

I am having problems with paying by credit card, what do I do?

We can email you an invoice with our bank details for direct deposit payment.

If you are in New Zealand, please send us a cheque instead to GPO Box 11017, Adelaide SA 5001, Australia. 

If my payment doesn’t come through before the event day, can I still join the event?

Yes you can, as long as this has been notified in advance.

Can I get a discount?

Yes, if you are a Premium Member, you can get access to fifteen $30 webinars per year (up to 15 in total), and receive 25% off all other paid events. Find out more about becoming a Premium Member here.

Is catering provided at workshops?

If it’s a full day event, morning tea, lunch and afternoon tea will be provided. If it is a half day event, morning tea will be provided.  

Can I cancel my registration?

No cancellations are provided for webinars as a link to the recording will be provided afterwards. Workshop cancellations are allowed if received in writing at least 5 business days prior to the event. Cancellations less than 5 days will be non-refundable.

I can no longer attend, can my colleague attend instead?

Yes. Please email events@connectingup.org to notify us in writing.  

Webinar questions

How does a webinar work?

A webinar is an online seminar. It will be held over the web and you can listen to the presentation and watch the slides. If you have any questions, you can type them in the question box on the webinar panel and the facilitator will address them one by one. We won’t be taking verbal questions to minimise disruption.

What do I need to join the webinar?

Upon registering, you will receive a link/URL to join the webinar on the day. Click on that link and the webinar software/platform will download automatically. All you need are computer with speakers or headset and internet access. The system requirements will mention that you also need microphone but as we won’t be taking verbal questions, this won’t be required for our webinars.

I’ve registered but am now unable to attend the webinar. Can I still access the webinar afterwards?

Yes. All our webinars will be recorded and you will receive a link to the recording afterwards so you can access it at any time.

I won’t be able to attend the webinar. Can I still view the webinar afterwards?

If it’s a paid webinar you can purchase the recording and if it’s a free webinar you can access the recordings on our YouTube channel www.youtube.com/connectinguporg.

How can I purchase the recording?

All past paid webinar recordings can be purchased on the Recordings page. Each recording will only be uploaded and available after the session is finished. Each webinar recording costs AUD $30 + GST (GST doesn’t apply for New Zealand).

It will be a complete recording including the Q&A session and you can also download the slides and other relevant materials from the session.

Recording will only be accessible after payment is received and an email will be sent with the link.

Can I share the recording with my colleagues?

Yes, if it’s a free webinar you can share it with anyone you think will benefit. However, to watch the recording of a paid webinar you must be logged in with your user account (paid webinar recordings are hosted on our website).

Is the recording available for a limited time only?

No. The recording will be available permanently so you can watch it at any time.

I can’t access the recording that I’ve purchased or the recording to the webinar I’ve paid for. What do I do?

Please make sure you are logged in with your user account – the one used when making the order or registering for the webinar.

I’ve registered for a webinar but haven’t received the link to join. Where can I get this?

This can be due to several reasons:

• The email address entered on registration is incorrect
• The email address entered on registration is the same as someone else who registered (eg, when you register multiple people with the same email address)
• Your inbox blocks these automatic emails or mark them as ‘Spam/Junk’

Please contact our Events Support team on 1300 731 844 or email events@connectingup.org. 

I won’t be using my PC to access the webinar. Can I access the link from a different computer?

Yes. As long as the link is only used once, it doesn’t matter which computer you use.

I registered for my colleague. Can they use the link I received?

Yes. You can simply forward the link to your colleague and they should be able to use it to join the webinar, as long as only one person is accessing the link.

Webinar troubleshooting

I’ve clicked on the link and nothing happens.

Please check that you have Java on your computer as this is required to run the webinar software.

Alternatively, you can try join via the phone. You can find the phone number and access code on your confirmation email that you received with the link.

I could see the slides moving but I can’t hear any audio.

Please check your speaker settings on your computer and also on the audio settings on your webinar panel. You can also try to join via the phone. You can find the phone number and access code on your confirmation email that you received with the link.

I’m experiencing bad lag on the audio and the voice keeps breaking up.

Please check your internet connection as this might be the cause of the disruption.

I’ve tried everything and still can’t join or hear properly.

We record all our webinars and everyone who registered will receive a link to access the recording afterwards.