The Services
Our personalised services stemmed from years of experience, dealing with businesses of various sizes and needs. We have successfully partnered with our clients through carefully designed processes that guarantee the delivery of services with cost and performance in mind in order for our clients to focus on their bigger picture, growing their business. As an IT specialist we deliver services that totally cover your business needs.
Network Consulting
Our role here would be again to listen to your requirements and get to know your business. We will assist you and oversee the building of your IT infrastructure. Focusing on delivering a network that is secure, reliable and cost effective both immediate and long term. We offer solutions with your future growth in mind, your infrastructure must be carefully designed to grow with you and expand accordingly, capitalising on the existing equipment. We will reduce the need for frequent upgrades both hardware and software. Our extreme knowledge of the future direction of the IT industry comes from our close relationship and partnership with leading IT companies and IT solution providers. We have partnered with companies that have pioneered and continue to develop the IT industry with the highest service level agreements. HB Networks will also work with your company to develop your IT policies and procedures with guidelines that protects the company’s intellectual property and assist in preventing your company’s network against abuse and misconduct.
Network Installations
A carefully designed network infrastructure requires an even more careful implantation. Our attention to detail of our technically experienced engineers will work around the clock and outside your business hours to deliver every detail of our commitment, with the lowest downtime possible. We all understand that your business needs to continue to function. So we will introduce the new alongside the old, we will plan a roll-out and a roll-back as a safety measure We will then work with your staff in order to assist them understand the new changes. Our comprehensive experience proved that a very well planned network implementation will only succeed if your staffs are comfortable and avoid resisting the change. We will organise your data, associate it with the relative securities and departmental structure. We will train your staff and work with you until we are assured and you are satisfied with the new installation.
Network Maintenance
HB Networks has developed state of the art network management tools and procedures that keep your network environment very well maintained and up-to-date. Our maintenance procedures include offsite replica of your servers, based on the latest backup, apply necessary updates, patches and fixes, thorough testings of your servers and only then implement the changes to your production servers and computers. Safeguarding your investment is an ongoing process that requires procedures, skills and dedication. We have partnered with Kaseya, a leading provider of enterprise class IT management systems that deliver seamless uninterrupted network maintenance that guarantees the continuity and health of your whole network environment, ensuring efficient and productive uptime while lowering the cost of ownership.
Network Support
With our flexible Service Level Agreements (SLA), the support offerings are tailored to each environment depending on the size of your business. We offer annual or ad hoc support, remote or/and onsite, during or/and after business hours, with our renowned immediate same day same hour response time. Our customer support team will evaluate and help you choose the ultimate SLA for your scenario, again with cost being the primary focus. Our SLAs are designed to educate your staff as well; this will dramatically help reduce the amount of prepaid hours needed to support your network environment. Our Single Point Of Contact (SPOC) method will assist both our companies communicate properly the level of urgency and priorities in order for us to respond accurately and accordingly. Our SLAs can include periodic onsite visits, which is designed to further develop your staffs’ IT knowledge and assist them with the basics that otherwise shy to ask for. We carry onsite SPOT checks on individual PCs and users which ensures proper personal use and conduct of company’s assets as per your IT policies and procedures.
Network Monitoring
Our 24 hour network monitoring team is dedicated to keeping a watchful eye over your network. Monitoring various services, monitoring and predicting possible hardware failures, monitoring network overall performance, monitoring and securing against unauthorised access or intrusion, monitoring and testing the success of the periodic backup procedure.