Office 2010 Pro Install Hangs at 100% on Vista Ultimate

Have tried Microsoft and Google for fix its, which havn't worked. We are a non profit organisation helping mature age people find employment Are trying to install Office 2010 on Vista Ultimate SP2, 2gb ram, 500gb hdd. It upgraded Off 2007 on Win 7 computers ok. but will hang on vista and not even cancel. have uninstalled Off 2007 and tried but still no luck any suggestions would be gratefully accepted cheers from ron

Reply by Steve Constantinou from Emerging IT Pty Ltd on Thursday, 21 June, 2012 - 11:03

Will need to know a few things - Is it Vista 32 Bit or 64 Bit version? - Do they get a error while installing or does it just hang when installing? - Is it from a CD or did they Download it? If it is a download, follow the steps below. 1. Right click on the file. 2. Click properties> Compatibility tab 3. Click to clear the 'Run this program in compatibility mode for' check box. 4. Click apply, and then click OK. 5. Double-click Setup.exe to install Office 2010.

Reply by Neil McLachlan from Co Serve Consulting on Thursday, 21 June, 2012 - 11:16

Upgrading to Office 2010 can be problematic when Office 2007 has not been completely uninstalled. This support link might help: http://support.microsoft.com/kb/2438651 Neil McLachlan | e :: neil@coserve.com.au | t :: 02 4782 6917 | f :: 02 4782 7815